skip to Main Content
171 Interstate Drive, West Springfield, MA
Patient Portal Pay Online

When will I know when to get to CLCW?

Automated phone service will give you a call two days prior to your surgery. Please note that the time we give you is for your arrival time, not your surgery time. Individuals coming to our center should plan on spending 2 1/2 – 3 hours. Laser procedures will be approximately 1 1/2 – 2 hours long.

When do I start my drops?

Specific, written instructions will be given to you by your surgeon. Members of the surgeon’s clinical team and all post-op instructions will be discussed with you in detail before and after the surgery is completed.

Who can come with me to my surgery?

During the COVID-19 Pandemic, family members are only allowed if medically necessary.

What does insurance cover?

Every patient’s insurance company is different, so what insurance will typically cover can vary. Contact your insurance company today to find out what your out-of-pocket cost may look like.

Where will my post operative appointments be held?

All post-operative appointments will be held at your surgeons’ main location. Your surgeon’s office will confirm the post-op office location  (if they have more than one).  It will not be at Cataract and Laser Center West.

Can I pay my bill online?

Yes, you can pay your bill online, click here to learn how.

How do I become a New Patient?

We do not schedule new patients directly. For a list of providers that perform surgeries in our center, please visit our Doctors page. If you are looking for a new Doctor, we recommend any of these highly trained professionals.

Can I drive myself to my surgery?

You will have to find other means of transportation for the day of your surgery. You cannot drive to or from your appointment, due to the anesthesia.

Can I drive myself to my Laser procedure?

You are allowed to drive yourself to our Center if you are having a Laser procedure performed. There is no anesthesia given during a laser procedure. These procedures include but are not limited to YAG, SLT, or LPI procedures.